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1. What are HPL’s practices regarding the collection of information
from children under the age of 13?
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We do not collect personally identifiable information without getting parental
consent in advance. We give parents the opportunity to prevent use of the
information and the child’s participation in a Web site activity. We do not
disclose personally identifiable information to third parties or post such
information on our site. We do not use games, prizes or other activities to
entice children to give more information than is needed for participation in an
activity.
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HPL does not intend to knowingly collect personally identifiable information
from children under the age of 13, except for limited circumstances that are
allowed under the Children’s Online Privacy Protection Act (COPPA). The
registration process entails providing the first and last name of the user,
e-mail address, grade level, and school district. However, in the case of
children under 13, the registration process requires the verifiable consent of
the child’s parent or guardian before this information is collected. At the
time of registration, the user is asked if under the age of 13. If so, then
parental consent must be obtained before completing the registration process.
After the parent’s consent is verified, the registration process can be
completed for that child. By consenting to the child’s registration, the parent
thereby acknowledges full responsibility for their child’s use of the site,
including use of the forums and online tutors.
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2. What personally identifiable information does HPL collect?
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HPL is the sole owner of the information collected on HPL. HPL collects
information from our users at the time of registration. In order to use this
Web site, a user must first complete the registration form. During registration
a user is required to give his name and e-mail address for contact information.
We use this information to contact the user about services on our site for
which he has subscribed. HPL asks for the user’s grade level and school
district, which is used to direct the user to that district’s corresponding
curriculum. Other than this, HPL does not ask the user for other demographic
information (such as income level or gender) or unique identifiers (such as
social security numbers).
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HPL uses a payment processing company to bill users for our services. This
company does not retain, share, store or use personally identifiable
information for any secondary purposes.
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3. How does HPL use this information?
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Profile
We store information that we collect through cookies to create a profile of our
users. A profile is stored information that we keep on individual users, that
details their viewing preferences. Consequently, collected information is tied
to the users’ personally identifiable information to provide optimum services
to the user. This profile is used to tailor a user’s visit to our Web site. We
do not share your profile with other third parties.
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Cookies and Plug-Ins
A cookie is a piece of data stored on the user’s computer tied to information
about the user. Cookies enable us to track the interests of our users to
enhance the experience on the HPL site. Cookies are in no way linked to any
personally identifiable information while on our site. Cookies can be removed
by following Internet browser help file directions. In general, we use cookies
to collect information so that we can determine how to improve our site by
seeing which areas, features, and products are most popular, to personalize the
site, and to improve the site experience.
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A plug-in is software, which the user downloads, and is installed into the
user’s web browser that enables certain web software to operate. In order to
use the HPL site, the user must accept the installation of MathPlayer™. The
MathPlayer ™ plug-in is not linked to any personally identifiable information.
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Third Party Advertisers
We do not currently plan to display other companies’ advertisements on this
site. However, should we choose to allow advertisements on this site in the
future, such advertisers may also use their own cookies. Those outside cookies
are governed by the privacy policies of the entities placing the ads, and are
not subject to this Policy.
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Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user’s movement in the aggregate,
and gather broad demographic information for aggregate use. This aggregate
information is not linked to personally identifiable information.
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Communications from the Site
We send all new members a welcoming e-mail to verify password and username.
Established members may occasionally receive information on services, special
deals, or other news from HPL. Users may opt-out of these types of
communications by sending an e-mail to
support@icoachmath.com.
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Service Announcements
On rare occasions, it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended for
maintenance we might send users an e-mail. Generally, users may not opt-out of
these communications, though they can deactivate their account. These
communications are not promotional in nature.
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Customer Service
We communicate with users via e-mail to provide requested services and in
regard to issues relating to their account. However, users are welcome to write
to us directly at our corporate address listed under “contact us.”
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4. Will this information be disclosed to third parties?
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LEGAL DISCLAIMER
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding, a
court order, or legal process served on our Web site.
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Aggregate Information (non-personally identifiable)
HPL reserves the right to disclose to third parties non-personally identifiable
information about our users and their use of the HPL site and related services.
Such sharing might include disclosing data relating to the overall patterns of
users at the HPL site and related demographics of those users.
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Third Party Advertisers
HPL may share its Web site usage information about users with a reputable third
party for the purpose of targeting our Internet banner advertisements on this
site and other sites. For example, an advertising company might use cookies and
clear GIFS on this site, which allow them to recognize a user’s cookie when a
user visits this site. The information they collect and share through this
technology is not personally identifiable. For more information about our
third-party advertiser, please click
here.
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5. With whom may HPL share user information?
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Third Party Intermediaries
We use an outside payment processing company to bill users for services. This
company does not retain, share, store or use personally identifiable
information for any secondary purpose.
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Business Transitions
In the event HPL goes through a business transition, such as a merger, being
acquired by another company, or selling a portion of its assets, users’
personal information will, in most instances, be part of the assets
transferred.
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6. What choices are available to users regarding collection, use and
distribution of the information?
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Choice/Opt-out
Users who do not wish to receive promotional communications may opt-out of
receiving these communications by contacting us via e-mail at
support@icoachmath.com.
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Links
We may provide links to other sites on our Web site. Please be aware that we
are not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information collected by
this Web site.
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Referring Friends to HPL
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend’s name and e-mail address. HPL will
automatically send the friend a one-time e-mail inviting him/her to visit the
site. HPL stores this information for the sole purpose of sending this one-time
e-mail and tracking the success of our referral program. The friend may contact
HPL at support@icoachmath.com
to request the removal of this information from our database.
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Chat Rooms, Message Boards and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online – for example on message boards, through e-mail, or in chat areas – that
information can be collected and used by others. In short, by posting personal
information online that is publicly accessible, you may receive unsolicited
messages from other parties in return.
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7. What security procedures are in place to protect the personal
information of HPL’s users?
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This Web site takes every precaution to protect our users’ information. When
users register to join HPL, they are asked for their name, e-mail address,
grade level, and school district. No other information is requested from the
user. As part of the registration process, the new user is prompted to create a
User ID. HPL highly recommends choosing a User ID that does not contain the
user’s actual name, since the User ID will be seen by other users when using
forums, message boards, and other interactive features offered on this Site. It
is the user’s responsibility to use discretion in creating the User ID. The
user also chooses a password at the time of registration. It is the user’s
responsibility to keep the password confidential. All of our users’ information
is restricted in our offices. Only employees who need the information to
perform a specific job (such as a customer service representative) are granted
access to personally identifiable information. The servers that store
personally identifiable information are in a secure environment. If users have
any questions about the security at our Web site, users can send an e-mail to
support@icoachmath.com.
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8. How may users have their information corrected, updated or deleted?
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If a user’s personally identifiable information changes (such as e-mail
address) or if a user no longer desires our service, we provide a way to
correct, update or delete/deactivate users’ personally identifiable
information. To inform us of changes to this information, you can send an
e-mail to support@icoachmath.com.
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9. How will users be informed of any changes in this privacy policy?
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If we decide to change our privacy policy, we will post those changes to this
privacy statement and other places we deem appropriate so our users are always
aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose.
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If we are going to use users’ personally identifiable information in a manner
different from that stated at the time of collection, we will notify users via
e-mail or by posting a notice on our Web site for 30 days.
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10. How may users contact HPL regarding this privacy policy?
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If users have any questions or suggestions regarding our privacy policy, please
contact us at:
Privacy
HighPoints Learning Incorporated
3505 Duluth Park Lane, Suite #210
Duluth, Georgia 30096.
e-mail: support@icoachmath.com
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